Uslovi korišćenja

Poslednja izmena 29.09.2026.

1. Šta je UrediME

UrediME je platforma koja povezuje klijente (domaćinstva i firme) sa samostalnim čistačicama, čistačima i baštovanima („radnici“). UrediME nije poslodavac radnika, ne izvodi radove i ne učestvuje u ugovoru između klijenta i radnika. Posao, cenu, vreme i uslove dogovaraju klijent i radnik direktno.

2. Nalozi

• Za korišćenje je potreban nalog sa tačnim imenom, mejlom i brojem telefona.
• Lozinku čuvaš ti. Ako posumnjaš da je neko zna, promeni je ili zatraži novu lozinku.
• Jedna osoba sme imati jedan klijentski i jedan radnički nalog.
• Zabranjeni su lažni profili, lažne ocene, uvredljivo ponašanje i dogovori koji krše zakon. Takve naloge uklanjamo.
• Dogovori mimo UrediME. Klijent i radnik koji su se upoznali preko UrediME dogovaraju naredne poslove preko sajta. Samo tako važe ocene, kartica kao garancija, zamena radnika i pomoć administratora kod problema. Deljenje kontakata pre prihvatanja upita i sistematsko prebacivanje poslova van sajta mogu dovesti do uklanjanja profila.

3. Radnici

• Pre objave profila proveravamo identitet radnika (lična karta i kratak razgovor). Provera smanjuje rizik, ali ne garantuje kvalitet posla.
• Radnik plaća mesečnu članarinu (Osnovni ili Istaknuti paket). Članarina se automatski produžava svakog meseca dok je radnik ne otkaže. Provizije na posao nema.
• Radnik sam odgovara za svoje poreske i druge zakonske obaveze.
• Radnik drži kalendar ažurnim i odgovara na upite u razumnom roku.

4. Klijenti

• Korišćenje je za klijente besplatno.
• Klijent plaća radniku direktno, u iznosu i na način koji su dogovorili.
• Posle posla klijent potvrđuje da je posao obavljen i plaćen.

5. Kartica kao garancija

Klijent može sačuvati karticu kao garanciju radniku. Kartica se ne naplaćuje za redovan posao. Ako radnik prijavi da dogovoreni i obavljeni posao nije plaćen, administrator proverava prijavu sa obe strane. Ako se potvrdi da posao nije plaćen, klijent ovim uslovima unapred pristaje da se dogovoreni iznos naplati sa sačuvane kartice i isplati radniku. Klijent koji ne plati obavljen posao može biti blokiran. U probnoj verziji naplata je samo simulacija.

6. Ocene

Ocene ostavljaju samo korisnici koji su posao dogovorili preko UrediME. Ocena mora biti iskrena i odnositi se na konkretan posao. Uvredljive i lažne ocene uklanjamo.

7. Šteta, krađa i povrede

UrediME je platforma za povezivanje. Nismo prisutni na poslu, ne biramo umesto korisnika i ne nadziremo rad. Zato UrediME ne odgovara za:

• krađu, gubitak ili nestanak novca, nakita, dokumenata i drugih stvari;
• lom i oštećenje stana, kuće, nameštaja, uređaja, podova, biljaka, vozila i druge imovine;
• povrede radnika, klijenta, ukućana, kućnih ljubimaca ili trećih lica tokom posla ili dolaska na posao;
• štetu nastalu zbog sredstava za čišćenje, alata, mašina ili hemikalija;
• postupanje sa ključevima, šiframa i pristupom prostoru;
• kašnjenje, nedolazak, otkazivanje ili kvalitet i rezultat posla.

Za štetu odgovara onaj ko ju je prouzrokovao, po opštim pravilima o naknadi štete. Klijent i radnik rešavaju štetu međusobno, a UrediME može pomoći posredovanjem i dostaviti podatke iz aplikacije koji su potrebni za rešavanje spora.

Preporuke klijentima: skloni ili zaključaj novac, nakit i dokumenta; unapred dogovori šta radnik sme da dira i čime da čisti osetljive površine; fotografiši stanje pre i posle posla; za prvi posao budi kod kuće; ključeve daj tek kad stekneš poverenje.

Preporuke radnicima: preporučujemo osiguranje od odgovornosti prema trećim licima i od nezgode; koristi zaštitnu opremu; ne prihvataj opasne poslove (rad na visini bez zaštite, jake hemikalije, rad sa strujom).

Krađa, nasilje ili ozbiljna šteta: odmah pozovi policiju (Crna Gora 122, Srbija i Hrvatska 192; hitna pomoć: Crna Gora 124, Srbija 194; svuda 112) i javi nam se. Korisnika odmah uklanjamo, a podatke o njemu dostavljamo nadležnim organima na njihov zahtev, u skladu sa zakonom.

8. Ograničenje odgovornosti

• UrediME ne garantuje da će se za svaki posao naći radnik, niti da će sajt i aplikacija raditi bez prekida i grešaka.
• Provera identiteta radnika i ocene smanjuju rizik, ali ne predstavljaju garanciju za poštenje, kvalitet ili bezbednost.
• U meri u kojoj zakon dozvoljava, ukupna odgovornost UrediME prema korisniku ograničena je na iznos koji je korisnik platio UrediME u poslednjih 12 meseci (za klijente, kojima je korišćenje besplatno, to je 0 €). UrediME ne odgovara za posrednu štetu, izgubljenu zaradu ili dobit.
• Ova ograničenja ne važe za štetu koju UrediME prouzrokuje namerno ili krajnjom nepažnjom, niti ograničavaju prava potrošača koja se po zakonu ne mogu isključiti.

9. Status radnika

Radnici su samostalni: sami određuju cenu, termine i način rada i nisu u radnom odnosu sa UrediME. UrediME ne plaća njihove poreze, doprinose ni osiguranje. Radnik sam odgovara za prijavu prihoda i zakonsko obavljanje delatnosti.

10. Zabranjeno

• Korišćenje za osobe mlađe od 18 godina.
• Nuđenje ili traženje usluga van čišćenja i održavanja bašte (npr. čuvanje dece, nega starijih i bolesnih) dok ih ne uvedemo uz posebne provere.
• Uznemiravanje, pretnje, diskriminacija, neprimereno ponašanje ili traženje usluga seksualne prirode.
• Nezakonit rad, lažni podaci, korišćenje tuđeg identiteta i deljenje tuđih ličnih podataka.
• Pokušaj zaobilaženja provere, ocena ili bezbednosnih pravila sajta.

11. Naknada štete UrediME

Ako zbog kršenja ovih uslova ili zakona od strane korisnika treće lice potražuje nešto od UrediME, korisnik je dužan da UrediME nadoknadi nastalu štetu i troškove.

12. Uklanjanje naloga

Nalog možemo privremeno ili trajno ukloniti ako korisnik krši ove uslove ili ugrožava druge, bez prethodne najave kad je to potrebno radi bezbednosti. Plaćena članarina za nalog uklonjen zbog kršenja uslova se ne vraća.

13. Članarina i otkaz

Radnik može otkazati članarinu u bilo kom trenutku; važi do kraja plaćenog perioda. Za započeti mesec novac se ne vraća, osim kad zakon drugačije propisuje.

14. Izmene i merodavno pravo

Uslove možemo menjati; o bitnim izmenama obaveštavamo korisnike mejlom ili na sajtu. Na ove uslove primenjuje se pravo Crne Gore, a za sporove je nadležan sud u Podgorici, osim kad zakon potrošaču daje pravo na sud prema njegovom prebivalištu.

15. Obaveštenja

Šaljemo mejl, SMS i obaveštenja na telefon o upitima, porukama i nalogu. Podešavaš ih u svom nalogu.

16. Ko vodi UrediME i kontakt

UrediME vodi Adriatic Consulting d.o.o., Podgorica, Crna Gora. Pitanja, prigovori i zahtevi: info@theyacht.me.

Terms of use

Last updated 29.09.2026.

1. What UrediME is

UrediME is a platform that connects clients (households and businesses) with independent cleaners and gardeners ("workers"). UrediME is not the workers' employer, does not perform the work and is not a party to the agreement between client and worker. The job, price, time and conditions are agreed directly between client and worker.

2. Accounts

• You need an account with your real name, email and phone number.
• You are responsible for your password. If you think someone knows it, change it or reset it.
• One person may have one client account and one worker account.
• Fake profiles, fake reviews, abusive behaviour and unlawful arrangements are forbidden. Such accounts are removed.
• Arrangements outside UrediME. Clients and workers who met through UrediME arrange further jobs through the site. Only then do reviews, the card guarantee, worker replacement and administrator help apply. Sharing contact details before a request is accepted and systematically moving jobs off the site may lead to removal of the profile.

3. Workers

• Before publishing a profile we verify the worker's identity (ID card and a short call). Verification reduces risk but does not guarantee the quality of work.
• Workers pay a monthly membership (Basic or Featured). It renews monthly until cancelled. There is no commission on jobs.
• Workers are responsible for their own tax and legal obligations.
• Workers keep their calendar up to date and reply to requests within a reasonable time.

4. Clients

• UrediME is free for clients.
• Clients pay the worker directly, the amount and in the way they agreed.
• After the job the client confirms that it was done and paid.

5. Card as a guarantee

Clients may save a card as a guarantee for the worker. The card is not charged for normal jobs. If a worker reports that an agreed and completed job was not paid, the administrator checks with both sides. If non-payment is confirmed, the client agrees in advance, under these terms, that the agreed amount may be charged to the saved card and paid to the worker. Clients who do not pay for completed work may be blocked. In the trial the charge is only simulated.

6. Reviews

Only users who booked a job through UrediME can leave a review. Reviews must be honest and about that job. Abusive and fake reviews are removed.

7. Damage, theft and injuries

UrediME is a platform that connects people. We are not present at the job, we do not choose for users and we do not supervise the work. UrediME is therefore not liable for:

• theft, loss or disappearance of money, jewellery, documents or other belongings;
• breakage or damage to the home, furniture, appliances, floors, plants, vehicles or other property;
• injuries to the worker, client, household members, pets or third parties during the job or on the way to it;
• damage caused by cleaning products, tools, machines or chemicals;
• handling of keys, codes and access to the premises;
• delays, no-shows, cancellations, or the quality and result of the work.

Damage is the responsibility of whoever caused it, under general liability rules. Client and worker settle damage between themselves; UrediME may help mediate and provide in-app records needed to resolve the dispute.

Tips for clients: put away or lock up cash, jewellery and documents; agree in advance what the worker may touch and how to clean delicate surfaces; take photos before and after; be at home for the first job; hand over keys only once you trust the worker.

Tips for workers: we recommend third-party liability and accident insurance; use protective equipment; do not accept dangerous jobs (working at height without protection, strong chemicals, electrical work).

Theft, violence or serious damage: call the police immediately (Montenegro 122, Serbia and Croatia 192; ambulance: Montenegro 124, Serbia 194; 112 everywhere) and let us know. We remove the user immediately and provide their data to the authorities on request, as the law requires.

8. Limitation of liability

• UrediME does not guarantee that a worker will be found for every job, or that the site and app will work without interruptions or errors.
• Worker ID checks and reviews reduce risk but are not a guarantee of honesty, quality or safety.
• To the extent permitted by law, UrediME's total liability to a user is limited to the amount the user paid UrediME in the last 12 months (for clients, who use it for free, this is €0). UrediME is not liable for indirect damage or lost earnings or profit.
• These limits do not apply to damage UrediME causes intentionally or through gross negligence, and do not limit consumer rights that cannot be excluded by law.

9. Worker status

Workers are independent: they set their own prices, schedule and methods and are not employed by UrediME. UrediME does not pay their taxes, contributions or insurance. Workers are responsible for declaring their income and working lawfully.

10. Not allowed

• Use by anyone under 18.
• Offering or requesting services other than cleaning and garden maintenance (e.g. childcare, elderly or sick care) until we introduce them with special checks.
• Harassment, threats, discrimination, inappropriate behaviour or requests of a sexual nature.
• Unlawful work, false data, using someone else's identity or sharing other people's personal data.
• Attempts to get around verification, reviews or the site's safety rules.

11. Indemnity

If a third party makes a claim against UrediME because a user broke these terms or the law, the user must compensate UrediME for the resulting damage and costs.

12. Account removal

We may suspend or remove an account that breaks these terms or puts others at risk, without prior notice where needed for safety. Membership paid for an account removed for breaking the terms is not refunded.

13. Membership and cancellation

Workers can cancel their membership at any time; it stays active until the end of the paid period. No refund is given for a started month unless the law requires otherwise.

14. Changes and governing law

We may change these terms and will inform users of important changes by email or on the site. These terms are governed by the law of Montenegro and the court in Podgorica has jurisdiction, unless the law gives a consumer the right to go to court where they live.

15. Notifications

We send email, SMS and phone notifications about requests, messages and your account. You can change them in your account.

16. Who runs UrediME and contact

UrediME is run by Adriatic Consulting d.o.o., Podgorica, Montenegro. Questions, complaints and requests: info@theyacht.me.